FAQs
Please cross reference with the SHOP POLICIES page for more in-depth details.
"What is the best method to contact you?"
For business and specific order inquiries, please ONLY E-mail me: haiimeoart@gmail.com. A reply should be expected within 0-2 days. DMs and Comments are not considered valid methods of contact and replies are not to be expected.
"Do you ship worldwide?"
Mostly, EXCEPT to the EU (Excluding UK), NI, and the following countries. Purchasers are responsible for any and all extras fees and taxes incurred by their country's customs and import laws.
"How much does shipping cost?"
I charge a flat-rate tracked shipping regardless of the amount purchased:
$5.75 US
$15 International
"Do you combine shipping?"
Yes, but not automatically and not for all orders; please refer to the Combining Orders/Shipping & Preorders subsection in my Shop Policies pages for more details.
"Do you change addresses for orders?"
Yes; please refer to the Changing Addresses section in my Shop Policies pages for more details.
"Where is my order? Are there any updates?"
All orders containing in-hand items only are processed every Monday by 8:00PM EST and shipped out every single Tuesday. Tracking numbers are sent out to your provided email address every Monday evening prior.
Orders containing PRE-ORDER items all have a disclaimer to have a processing time of UP TO 6 MONTHS, from the date of the the PO closing, before fulfilment can occur. All updates, if any are available yet, can be found on Haiimeo's IG, highlight tab: UPDATES. Refer to my Shop Policies and IG for more details.
"Can I cancel a pre-order I placed?"
No, Pre-orders are not eligible to be canceled or refunded or edited in any way. Please refer to the
"I accidentally ordered something I don't want, can I get it refunded?"
Any requests to cancel accidental purchases or parts of purchases may be cancelled or refunded at my discretion minus the transaction fee incurred. Preorders are not welcomed to be edited for any reason, due to inventory complications and the nature of the long time frame that Preorder periods are usually open for. Refer to my Shop Policies, subsection "REFUNDS/RETURNS/EXCHANGES" and/or "PREORDERS" for all details and disclaimers.
"When will my order ship/arrive?"
Eligible ready-to-ship in-hand orders are shipped every Tuesday, with the cutoff time of 8:00PM EST the Monday night before, unless stated otherwise. Pre-order items have a processing time of up to 6 months. Refer to the PREORDER subsection below for more details and disclaimers.
Once the tracking number has been generated and marked as dropped off, I know as much as you do. In general experience, US orders typically arrive within 5-7 business days and INTL orders arrive within 2-5 weeks. Exceptions will apply in higher traffic times such as during times of holidays, political events, natural disasters, etc. Please refer to your provided tracking number to track the status!
"Why did my order get returned to sender? What can I do?"
Unfortunately, there may be many reason why an order gets returned to sender at the discretion of the delivery courier. The most common reason is that if the shipping address you entered for your order is incorrect or incomplete and therefore renders it undeliverable. Other reasons may be if your country's custom or residential complex has a complicated delivery system and your mail gets rejected due to being left unclaimed. To avoid these possibilities, please make sure to confirm the address you entered for your order and keep an eye on your tracking number frequently, once it is provided to you, to be in the know of the movement status of your package. Once your package has been returned to sender, please refer to my Shop Policies, subsection "REFUNDS/RETURNS/EXCHANGES".
"My order is LOST and my Tracking Number has no updates. What can you do?"
Please refer to my Shop Policies, subsection "PACKAGE INSURANCE" for alternative situations and more information.
If your tracking number has had the status of "Accepted by USPS" at a fitting timeline to your order being placed and fulfilled, there is unfortunately nothing I can do for you as my responsibilities have been fulfilled. If your tracking number has no updates at all besides "Label Created" or "USPS Awaiting Item", if after a wait period of 4 weeks and there are still no further updates or if the package still has not just appeared, a new package will be fulfilled and sent out to you as available or an alternative, mutually agreed upon solution will be provided.
"My order arrived with missing/incorrect items. What can you do?"
Please refer to my Shop Policies, subsection "PACKAGE INSURANCE" for more information. If your order has any errors that does not align with the order you placed such as including incorrect items, grades, quantity, etc, you can contact me via email within 21 days from the date the package's tracking number is marked as delivered and a solution can be discussed and offered. Any inquiries regarding your received packages after this timeframe cannot be reviewed nor honored due to the extended passage of time. Any inventory cannot be guaranteed to still be in-stock.
"What payment methods does your shop accept?"
ShopPay, Apple Pay, PayPal, and any regular credit/debit cards.
Will "x" pin ever restock?"
Recent designs that are sold out and still have ample interest may be restocked at my personal discretion with the influence of notable public interest.
"What are grades?"
Grades are general rankings of how a creator deems the physical quality of a pin. All creators have varying definitions; please refer to my Grading System in my Shop Policies page for my personal criteria.
"Can you share the manufacturers you use to produce your products?"
I don't share my manufactures for a variety for personal, professional, and accountability reasons. However, a helpful source for finding manufactures is using the site/app Alibaba where you can browse through manufactures available, the products they provide, and their reviews and ratings. It is a learning process in which you can ask for quotes, compare prices, observe their past product catalogues, take risks, and build a relationship with your representative. Enjoy the journey and best of luck in your endeavors!